Where do you ship from?
Most of our items ship from Brooklyn, NY. The following items ship straight from one of our manufacturers
- Fleece blankets
- Area Rugs
What happens if my item purchased is out of stock?
In the event of a stock shortage, you will be contacted as soon as we receive your order. For this reason, it is important that you provide a valid email address with your order.
How long does it take for my order to ship? "Fulfillment" is the time it takes for us to pick out and prep your products and package them for shipment.
We ship all orders as quickly as possible, typically within 1-2 days of your order being placed, but please note that there may be fulfillment delays in shipping during sale events and peak shopping holidays. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! We are here to help.
What days do you ship?
We ship orders during business days, Monday through Friday. We typically do not ship orders out on Saturdays or Sundays.
Can I get an express order?
Yes. We offer USPS Priority Mail Express. Please contact us if you have specific questions.
What are the shipping rates?
For orders in the US, the shipping cost is based on the weight of your order, and starts at $4.00. Expedited services are available at a higher rate.
For International orders, the shipping cost is based on the weight of your order, starting at $29.95. Delivery to Canada is 3-10 business days, and International Air is 4-17 business days depending on location.
*Although we will ship your order as quickly as possible (either same day or next day except for on demand items), we cannot guarantee delivery by any date.
*We ship most packages via USPS but we can ship via UPS upon request.
*All parcel services are experiencing far greater volume this than ever before, and there is nothing we can do to make your package move faster once it is out of our hands.
WHERE IS YOUR ORDER?
If you received a partial shipment, please assume the rest is coming. We ship from multiple locations and often have to split shipments. You can login to your account here to see which items have been assigned tracking numbers. If you ordered on Etsy, Etsy does not offer split shipments, so it will look like your entire order has shipped even if only one item has.
If your order hasn't shipped yet it is most likely for one of two reasons.
- You ordered an item that is made on demand. These items include fleece blankets, area rugs, Christmas tree skirts, mugs and masks. Under normal circumstances they require 3-5 business days production time before fulfilling. Once the order has been placed, there isn't anything we can do to speed up production, but we can request an address change if you need to change the shipping destination.
- An item your ordered is out of stock. In the event of a stock shortage, you will be emailed right away. This is most often the case with delays on apparel orders. It's possible that email will end up in your SPAM or trash folder, so if you haven't heard from us, and you're wondering why your order shipped (and it's not one of our on demand items listed above), please check those folders for an email.
A NOTE ON GIFT NOTES
We do not have the gift note option enabled in our store. Many of our items are made on demand and shipped directly from our manufacturers who do not offer us the option of including gift notes. All of our apparel, woven blankets and greeting cards are shipped in house. On those items, you can request a gift note using the order note, but with the holiday rush, we cannot guarantee it will get added to your order.
Shipments that have been marked as "Delayed" or "Delivered" by the carrier company but were not received by you for any reason will NOT be refunded. We are happy to help point you in the right direction to work with the carrier company and provide any information you may need in that process.
To begin a missing mail claim with the USPS, click here.
If you file a missing mail claim, it's quite likely they'll find it. Filing a claim will initiate an inquiry from your local post office to your carrier. A lot of carriers now have GPS on their scanners and can tell you exactly where a package was left. They usually will call you within a few days of your claim being filed.
We also recommend checking with your neighbors, and double checking your order to make sure there wasn't a typo in your address that could have led the package to be delivered somewhere other than your address.
Please understand that retailers, manufactures and shipping services are all completely overwhelmed by the surge in online sales caused by the pandemic. Beyond our commitment to ship as quickly as possible, we cannot guarantee anything after the package has left our hands.
To learn more about the many factors contributing to delayed mail with the USPS, here is a comprehensive article from 2/6/21 which explains the situation that is beyond our control.