Where do you ship from?
Most of our items ship from Brooklyn, NY. Occasionally, we'll ship an item straight from one of our manufacturers.
What happens if my item purchased is out of stock?
In the event of a stock shortage, you will be contacted as soon as we receive your order. For this reason, it is important that you provide a valid email address with your order.
How long does it take for my order to ship? "Fulfillment" is the time it takes for us to pick out and prep your products and package them for shipment.
We ship all orders as quickly as possible, typically within 1-2 days of your order being placed, but please note that there may be fulfillment delays in shipping during sale events and peak shopping holidays. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! We are here to help.
What days do you ship?
We ship orders during business days, Monday through Friday. We typically do not ship orders out on Saturdays or Sundays.
Can I get an express order?
Yes. We offer USPS Priority Mail Express. Please contact us if you have specific questions.
What are the shipping rates?
For orders in the US, the shipping cost is based on the weight of your order, and starts at $4.00. Expedited services are available at a higher rate.
For International orders, the shipping cost is based on the weight of your order, starting at $29.95. Delivery to Canada is 3-10 business days, and International Air is 4-17 business days depending on location.