ORDER DEADLINES TO RECEIVE BY CHRISTMAS
Wednesday 12/9 9pm EST - Fleece blankets, area rugs, masks, mugs
All other products:
Thursday 12/17 noon EST - USPS First Class delivery
Friday 12/18 noon EST - USPS Priority Mail delivery
*Our deadlines are a full day ahead of manufacturer and postal deadlines to allow us plenty of time to process orders.
*Although we will ship your order as quickly as possible (either same day or next day except for on demand items), we cannot guarantee delivery by any date.
*We ship most packages via USPS but we can ship via UPS upon request.
*All parcel services are experiencing far greater volume this holiday season than ever before, and there is nothing we can do to make your package move faster once it is out of our hands.
WHERE IS YOUR ORDER?
If you received a partial shipment, please assume the rest is coming. We ship from multiple locations and often have to split shipments. You can login to your account here to see which items have been assigned tracking numbers. If you ordered on Etsy, Etsy does not offer split shipments, so it will look like your entire order has shipped even if only one item has.
If your order hasn't shipped yet it is most likely for one of two reasons.
- You ordered an item that is made on demand. These items include fleece blankets, area rugs, Christmas tree skirts, mugs and masks. Under normal circumstances they require 3-5 business days production time before fulfilling, but right now they are running about 7-9 business days production. So long as you ordered before the deadlines listed above, your order should arrive before Christmas. Please be patient and understand that our manufacturers are completely overwhelmed by this year's holiday surge, and they are working round the clock to get orders out. Once the order has been placed, there isn't anything we can do to speed up production, but we can request an address change if you need to change the shipping destination.
- An item your ordered is out of stock. In the event of a stock shortage, you will be emailed right away. This is most often the case with delays on apparel orders. It's possible that email will end up in your SPAM or trash folder, so if you haven't heard from us, and you're wondering why your order shipped (and it's not one of our on demand items listed above), please check those folders for an email.
A NOTE ON GIFT NOTES
We do not have the gift note option enabled in our store. Many of our items are made on demand and shipped directly from our manufacturers who do not offer us the option of including gift notes. All of our apparel, woven blankets and greeting cards are shipped in house. On those items, you can request a gift note using the order note, but with the holiday rush, we cannot guarantee it will get added to your order.
Shipments that have been marked as "Delayed" or "Delivered" by the carrier company but were not received by you for any reason will NOT be refunded. We are happy to help point you in the right direction to work with the carrier company and provide any information you may need in that process.
To begin a missing mail claim with the USPS, click here.
If you file a missing mail claim, it's quite likely they'll find it. Filing a claim will initiate an inquiry from your local post office to your carrier. A lot of carriers now have GPS on their scanners and can tell you exactly where a package was left. They usually will call you within a few days of your claim being filed, but with the holiday rush causing so many packages to be delayed right now, it could be much longer.
We also recommend checking with your neighbors, and double checking your order to make sure there wasn't a typo in your address that could have led the package to be delivered somewhere other than your address.
To learn more about shipping delays being experienced with all carriers across the country, here is a comprehensive article from 12/19/20 explaining the situation that is beyond our control and another article from 12/21 explaining all the factors exacerbating the situation.
Please understand that retailers, manufactures and shipping services are all completely overwhelmed by the surge in online sales caused by the pandemic. We shipped every order this month either the day it was placed or the day after (excluding Sundays and with the exception of on demand items listed above where that's not possible), but beyond our commitment to ship as quickly as possible, we cannot guarantee anything after the package has left our hands.
FOR MORE INFO, VISIT THE FOLLOWING PAGES
Returns & Exchanges