Holiday Shipping Deadlines
USPS First Class: Orders must be received by Friday December 16 noon EST
USPS Priority Mail & Priority Mail Express: Orders must be received by Sunday
December 18 noon EST
To request a UPS shipment after December 19, please email us. We can ship UPS 2 day through Dec 21 and UPS overnight through Dec 22.
All made to order items must be ordered by Friday December 9 noon EST
Includes: Area Rugs, Mugs, Tree Skirts, Fleece Blankets, Puzzles.
*Our deadlines are a full day ahead of manufacturer and postal deadlines to allow us plenty of time to process orders.
*Although we will ship your order as quickly as possible (either same day or next day except for on demand items), we cannot guarantee delivery by any date.
*We ship most packages via USPS but we can ship via UPS upon request.
*All parcel services experience a significant increase in volume during the holiday season, and there isn't anything we can do to make your package move faster once it is out of our hands.
*Once you have received your tracking number, that is where you can find all info pertaining to your shipment. We do not have access to any info that you cannot see.
WHERE IS YOUR ORDER?
If you received a partial shipment, please assume the rest is coming. We ship from multiple locations and often have to split shipments. You can login to your account here to see which items have been assigned tracking numbers. If you ordered on Etsy, Etsy does not offer split shipments, so it will look like your entire order has shipped even if only one item has.
If your order hasn't shipped yet it is most likely for one of two reasons.
- You ordered an item that is made on demand. These items include fleece blankets, area rugs, Christmas tree skirts, and mugs/ Under normal circumstances they require 3-5 business days production time before fulfilling, but right during the holidays can take 7-9 business days production. So long as you ordered before the deadlines listed above, your order should arrive before Christmas. Please be patient and understand that our manufacturers are working round the clock to get orders out. Once the order has been placed, there isn't anything we can do to speed up production, but we can request an address change if you need to change the shipping destination.
- An item your ordered is out of stock. In the event of a stock shortage, you will be emailed right away. This is most often the case with delays on apparel orders. It's possible that email will end up in your SPAM or trash folder, so if you haven't heard from us, and you're wondering why your order shipped (and it's not one of our on demand items listed above), please check those folders for an email.
A NOTE ON GIFT NOTES
We do not have the gift note option enabled in our store. Many of our items are made on demand and shipped directly from our manufacturers who do not offer us the option of including gift notes. All of our apparel, woven blankets and greeting cards are shipped in house. On those items, you can request a gift note using the order note, and it will be printed on your packing slip.
Shipments that have been marked as "Delayed" or "Delivered" by the carrier company but were not received by you for any reason will NOT be refunded. We are happy to help point you in the right direction to work with the carrier company and provide any information you may need in that process.
To begin a missing mail claim with the USPS, click here.
If you file a missing mail claim, it's quite likely they'll find it. Filing a claim will initiate an inquiry from your local post office to your carrier. A lot of carriers now have GPS on their scanners and can tell you exactly where a package was left. They usually will call you within a few days of your claim being filed, but with the holiday rush causing so many packages to be delayed right now, it could be much longer.
We also recommend checking with your neighbors, and double checking your order to make sure there wasn't a typo in your address that could have led the package to be delivered somewhere other than your address. If you have still not found your package after doing all of the above, please reach out to us if you need help filing a missing mail search.
FOR MORE INFO, VISIT THE FOLLOWING PAGES
Returns & Exchanges